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Investing in the future: How wider perspectives lead to inclusive narratives and engaged audiences

Date: 22 May 2025 , 9:00 - 12:30
Charlotte Street Hotel, London

Our CRUNCH series continues to be supported by our TAB partner Google

What is the secret to looking beyond demographic data and tick-box editorial to provide content that truly connects with the breadth of your audience? At AOP CRUNCH, attendees discovered how to deliver storytelling that better met the needs of both audiences and advertisers. They heard best practice and real-world expertise from leading digital publishers as we explored how to strengthen publisher environments to engage new and more diverse audiences.

Topics covered included…

  • The ethical – and business – imperative of inclusive and authentic storytelling
  • Empowering your team to identify and respond to new audience building opportunities
  • Strengthening your editorial, product, and audience development strategies to ensure a comprehensive offer for all
  • Practical strategies to develop deeper understandings of your audience and how you can build engagement with communities through year-round content
  • How positive representation builds audience engagement and trust in your brands
  • Surfacing your content to a broad range of audiences in accessible, friendly way


CRUNCH is a series of four events where publisher members can come together with their contemporaries and the industry for

  • Collaboration to progress key industry issues
  • Inspiration and learning
  • Networking

Bitesize

Here are just a few of the key highlights from the conversations:

  • Speak directly to underrepresented communities, across both your audiences and your teams, and create safe spaces for open discussion on how people want to be represented.
  • Global majority audiences have immense spending power, but are more likely to struggle to find publishers, brands, and products that represent them.
  • If someone can use a product, they can advertise that product. Creative representation that reaches outside of the norm stands out, taps into underserved markets, and breaks the vicious cycle of brands not showcasing inclusive talent because agencies don’t represent inclusive talent.
  • Not everyone is able to or wants to go through the university track. Apprenticeships with practical, on-the-job training can help young journalists get their foot in the door.
  • A lack of accommodations for people with a disability and underfunded government support for organisations supporting them — such as the Academy of Disabled Journalists — limits access to qualifications and job prospects.
  • For every one person who sends an angry “go woke, go broke” email, there are five people who actively support commitment to inclusion. Vocal minorities might be loud, but they are outnumbered and, from a commercial lens, outspent.
  • It’s only tokenism if you stop. Enduring commitments to inclusivity are what builds trust; don’t allow the fear of a piece of content being perceived as tokenistic deter that vital first step.
  • Audiences are changing fast in their demographics and attitudes. If you don’t start the work towards cultivating a diverse readership through inclusive policies and output now, you might not have an audience in five years’ time.

Featured Speakers

Lydia Amoah Headshot 1

Lydia Amoah FRSA

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Me

Natasha Banjo
Portfolio Director of Women’s Lifestyle
Hearst UK

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Ezekiel Bertrand 1

Ezekiel Bertrand
Apprentice News Reporter
Newsquest Media Group

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Emily

Emily Davison
Multimedia Reporter
Newsquest Media Group

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Elaine dela Cruz alt headshot

Elaine dela Cruz
Co-Founder
Project 23, Coaches of Colour and Equitable Coaching Foundation

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Toby Granville

Toby Granville
Editorial Development Director
Newsquest Media Group

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Headshot1 3 1

Lexie Kirkconnell-Kawana
Chief Executive
Impress

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117 Grant Logan Motability Best Bio

Grant Logan
Founder & CEO
Ability Today CIC & The Academy for Disabled Journalists 

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Ross McCafferty
Deputy Opinion Editor
Metro

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Nafissa Norris Headshot

Nafissa Norris
Membership & Engagement Account Director
Conscious Advertising Network (CAN)

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Ridhi Radia
Head of ED&I
Immediate

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Gary Rayneau headshot

Gary Rayneau
Co-Founder
Project 23, Coaches of Colour and Equitable Coaching Foundation

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Laura Winson

Laura Winson
co-founder
Zebedee Talent

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