AOP - Association of online publishers

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Refund Policy

We reserve the right to change the date or venue, or cancel at any given time.

 

Where we have a valid reason to do so, we may change an AOP event date and/or venue or cancel, but will give reasonable notice of the change to you. If we do need to cancel a session where a place has been paid for, we will issue a full refund.

 

You have the right to cancel your place under these terms

 

Without prejudice to the statutory right of cancellation you can cancel your place on the AOP event but only under these terms:

 

1. At least 12 working days before the AOP event is due to begin (in which case you will be entitled to a full refund of the amount paid).

 

2. If you cancel your attendance at an AOP event booking 12 or less working days before an AOP event is due to take place, or if you fail to attend an AOP event, no refund will be given.

 

In order to cancel a contract on this basis, you must inform us via email and notice of this cancellation must be received by us on or before the relevant date set out above.

 

If you are entitled to a refund

 

If you cancel a contract and are entitled to a refund, we will usually refund using the same method originally used by you to pay for your purchase. We will process the refund as soon as possible and at the most within 30 days of the day we received your valid notice of cancellation.

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