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Audience Development Strategies: Customer retention in an age of Disruption (Past Event)

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Tuesday 15th March 2016 14:00 - 17:00
Courthouse Hotel, 19 - 21 Great Marlborough St, London W1F 7HL

 

Overview:

Premium content providers have always understood that a focus on the retention of their loyal customer base is likely to prove more cost effective than that which is designed in order to drive acquisitions.

However, to succeed in either, can we be sure that we are using the right strategies and technologies that enable us to build a more valuable customer base?

 

In this exclusive forum dedicated to providing insights to support audience development and retention; we will be delivering discussion and insights from a selection of leading industry experts who have designed, implemented, and delivered highly successful retention strategies.

 

This forum is free to attend. Places are limited and allocated on a first-come, first-serve basis.

--EVENT HAS NOW PASSED--

Speaker presentations can be downloaded below.

 

LINE-UP

 

Neil Capel, Founder and Chairman, Sailthru has twice been named to The Silicon Alley 100 (2011 and 2012) as one of New York City’s most influential technology leaders. His successful track record of working on large-scale web systems led him to develop Sailthru’s unique “Smart Data” capabilities, and he will share that experience in his presentation. He will focus on helping understand business maturity level with personalisation and retention efforts, determining the data needed to become retention-first. Promoting the Single Customer View, he will also examine why changing focus from content-centricity to audience-centricity is a key to success, and lay the groundwork for incorporating retention as a key pillar of corporate strategy.

 

Download presentation

 

Cathy Ma is the Director of Audience Development from Bauer Media, one of the world’s largest privately owned media businesses and Europe’s largest Radio business, powered by world-class, multi-platform brands including Kiss, Grazia, Q, and Empire. In her presentation, Cathy will share how Bauer’s audience development toolkit helped thedebrief.co.uk triple users in only 10 months through smart use of behaviourally informed audience data, without the injection of additional marketing spend. Cathy specialises in audience engagement strategies and social analytics, promoting smart use of actionable insights. A true digital specialist having spent time at The Telegraph Media Group, Time Inc (IPC titles) and Interbrand to name a few.

 

Download presentation

 

Dennis Publishing will also join the line-up, with their editorial lead for new title Alphr.com, Ian Betteridge, sharing insights into the title’s burgeoning success. Alphr.com is a new website, launched into the market in 2015 with significant investment from Dennis, to provide a fresh take on technology. Alphr.com provides a unique and provocative voice in the UK market covering the technologies which are changing our lives every day, in business and beyond.

Ian Betteridge has been a technology journalist for 20 years, spanning the late print and early internet eras. He’s worked on pretty much every media possible, from magazines to the web to YouTube channels and social media.

 

Download presentation

 

Jeremy Bedford, Sailthru VP of EMEA, will close and summarise the day chairing a panel comprised of our speakers

 

 

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